FBMFulfillment.com (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fbmfulfillment.com (the “Website”), use our third-party logistics (3PL) fulfillment, warehousing, and e-commerce services, or otherwise interact with us.
This Privacy Policy is designed to comply with applicable data protection laws, including the European Union General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”).
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Website or services.
1. Information We Collect
We collect information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”).
A. Categories of Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of Personal Information:
- Identifiers: Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers.
- Commercial Information: Records of products or services purchased, obtained, or considered, shipping preferences, inventory details, transaction histories, and fulfillment records.
- Internet or Other Electronic Network Activity Information: Browsing history, search history, information on your interaction with our Website, operating system, and browser type.
- Professional or Employment-Related Information: Company name, business title, business address, and professional contact details when you inquire about our 3PL or alliance services.
- Audio, Electronic, Visual, or Similar Information: Recordings or transcripts of customer support calls, or CCTV footage when visiting our physical warehouse facilities at [Insert Warehouse Address if Applicable].
B. Automatically Collected Data via Cookies and Tracking Technologies
When you navigate our Website, we and our third-party service providers may automatically collect certain data using cookies, web beacons, pixel tags, and similar tracking technologies. This includes:
- Log and usage data (IP address, browser type, pages viewed, time spent on pages, referring URL).
- Device information (hardware model, operating system version, unique device identifiers).
- Location data derived from your IP address.
2. How We Use Your Information
We use the Personal Information we collect for various business and commercial purposes, including:
- Providing and Managing Services: Operating our 3PL fulfillment center, processing multichannel B2C orders (Shopify, WooCommerce, Walmart, eBay, Etsy, FBM), managing inventory, executing FBA dripfeed replenishment, and handling returns.
- Communication: Responding to inquiries, providing customer support, sending administrative information, and communicating about service updates or partnership opportunities.
- Website Analytics & Improvement: Analyzing Website usage, diagnosing technical issues, enhancing user experience, and securing our digital infrastructure.
- Marketing and Business Development: Sending promotional materials, newsletters, and information about our logistics services (where permitted by law or with your consent).
- Legal Compliance & Protection: Complying with applicable laws, legal obligations, court orders, enforcing our terms of service, and protecting the rights, property, safety, and security of FBMFulfillment.com, our customers, and others.
3. Legal Bases for Processing Under the GDPR
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, our legal basis for collecting and using your Personal Information depends on the specific context:
- Performance of a Contract: Processing is necessary to perform our contractual obligations to you (e.g., executing fulfillment and logistics services).
- Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services, securing our network, fraud prevention, and direct marketing), provided those interests are not overridden by your data protection rights.
- Consent: Where you have given explicit consent to the processing of your data for one or more specific purposes (e.g., optional cookies or marketing communications). You may withdraw your consent at any time.
- Legal Obligation: Processing is necessary to comply with legal and regulatory obligations.
4. Your Privacy Rights
Depending on your place of residence, you may have specific rights regarding your Personal Information.
A. European Union / EEA / UK Users (GDPR Rights)
If you are located in the EEA or UK, you have the following rights under the GDPR:
- Right of Access: You have the right to request confirmation whether we process your data and obtain a copy of your personal data.
- Right to Rectification: You have the right to correct inaccurate or incomplete personal data.
- Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You have the right to restrict the processing of your data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to our processing of your personal data based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
B. California Residents (CCPA / CPRA Rights)
If you are a California resident, you have the following rights under the CCPA/CPRA:
- Right to Know / Access: You have the right to request that we disclose what personal information we collect, use, disclose, and sell/share, including the specific pieces of personal information we hold about you.
- Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain legal exceptions.
- Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale or Sharing: We do not sell personal information for monetary consideration. However, under the CPRA, sharing data with third-party analytics or advertising partners via cookies may be considered “sharing” for cross-context behavioral advertising. You have the right to opt-out of such sharing.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA privacy rights.
5. How to Exercise Your Rights
To exercise any of your rights under GDPR, CCPA/CPRA, or other applicable laws, please submit a verifiable consumer request to us by contacting us via:
- Email: [Contact Email, e.g., privacy@fbmfulfillment.com]
- Phone: [Contact Phone Number]
- Postal Mail:
[Company Name / Legal Entity]
Attn: Privacy & Legal Compliance
[Company Address]
Only you, or a person registered with the California Secretary of State authorized to act on your behalf, may make a verifiable consumer request related to your personal information. Your request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
We may use:
- Essential Cookies: Necessary for the operation and security of the Website.
- Analytics and Performance Cookies: Used to measure traffic and analyze how visitors use our Website.
- Functional Cookies: Remember choices you make to improve your user experience.
7. Data Retention and Security
- Data Retention: We retain Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations (such as tax, accounting, or regulatory requirements), resolve disputes, and enforce our legal agreements.
- Security: We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed 100% secure.
8. International Data Transfers
FBMFulfillment.com is based in the United States. If you access our Website or provide information to us from outside the United States (including the EEA or UK), please be aware that your information may be transferred to, stored, and processed in the United States where our servers and central database are located.
Where personal data is transferred from the EEA or UK to countries not recognized as providing an adequate level of data protection, we rely on appropriate safeguards, such as European Commission-approved Standard Contractual Clauses (SCCs), to ensure your data is adequately protected.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Information
If you have any questions, comments, or concerns about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us at:
Polidan Inc. dba FBMFulfillment
Address: 616 Sassafras Trce
Email: Sales@fbmfulfillment.com
Phone: 904-530-9694